FAQs

No. Letting agency fees are paid by the landlord. Tenants are not charged any admin or setup fees.

You’ll usually need photo ID, proof of income, references from previous landlords, and your current address history.

Referencing is standard practice to help ensure you can meet rent payments and look after the property. It typically includes employer references, landlord references, proof of income and a credit check.

A guarantor is someone who agrees to cover your rent if you’re unable to pay. You might need one if you’re a student, self-employed, or don’t meet affordability criteria.

A holding deposit reserves the property while references are completed. If successful, it’s usually deducted from your first rent or security deposit. You may forfeit it if you withdraw or provide false information.

The agreement outlines your responsibilities, the rent amount, the length of tenancy, notice periods, and who pays which bills.

If you’re in a fixed-term tenancy, you can only leave early if there’s a break clause or the landlord agrees. Always check your contract first.

You must give at least one month’s written notice, in line with your rent due date. For periodic tenancies, this is usually one full rental period.

Yes, unless your tenancy states otherwise. Make sure to take meter readings on move-in day and set up accounts with the utility providers and local council.

Landlords must carry out repairs and keep the property safe and habitable. Tenants must report issues promptly and take care of routine upkeep like cleaning and gardening (if applicable).

Contact your agent or landlord immediately. The sooner you communicate, the easier it is to find a solution. You may be able to agree on a payment plan or get support from local services.

Inspections check the condition of the property and highlight any maintenance needs. If your tenancy is managed, the first inspection usually happens after three months, then every six months. You’ll always be given at least 24 hours’ notice in writing.

You’ll need to request permission in writing. The landlord will consider it and respond reasonably, but it’s not guaranteed.

No changes or alterations (e.g. painting, installing fixtures) should be made without written consent from the landlord.

If it’s general wear and tear or a fault, the landlord is responsible for repairs. If the damage was caused by you, you may need to pay for the repair.

You must report any discrepancies in writing, ideally within seven days of moving in. Include evidence (e.g. photos) if needed.

You’ll be given a check-out date and inspection. You’re expected to return the property clean and in good condition, minus fair wear and tear.

Your deposit will be returned after the check-out inspection and any agreed deductions. It must be returned within 10 days of agreement on the amount.